Elstob Auctioneers, uk - Read over 43 Reviews from Customers
LiveAuctioneers Logo

Bidder Reviews for Elstob Auctioneers (43)

4.3 out of 5.0 Stars

1-43 of 43 Reviews

All Ratings
Highest Rated

Gary
Hacienda Heights, CA

Dec 27, 2023
Antique Clock
Good service and accurate description
Report
A SÈVRES STYLE ORMOLU MOUNTED MANTEL CLOCK, 19TH CENTURY

Nina
Fort Myers, FL

Dec 18, 2023
A SAVONA FAIENCE DISH

Etienne
Yerseke, NL

Oct 28, 2023
FOUR 18TH CENTURY WINE GLASSES

Glenn
York, PA

Sep 29, 2023
Caveat Emptor
Personally, I like bamboo but when I see it described as huanghuali (the luxury term du jour) I bristle somewhat. There were two items from the same workshop in China offered in this sale and one of them interested me more than the other so I pointed out the erroneous description together with a copy of my book on Chinese exotic hardwoods and the misleading term was removed from the listing of interest to me. The description of the as 'huanghuali' was left on the other item and, in consequence, it made three times what I paid for my item. I hope the buyer who paid more than $2, 000 for that item isn't disappointed. One can see the temptation of auctioneers to use flattering descriptions especially when they are adding a buyer's premium of 30 % but it behoves bidders to make sure they are comfortable with descriptions even when they believe they are dealing with a reputable auctioneer. All that said, Julia was a treasure in expediting the collection and shipment of my item. This auctioneer relies on a third party shipper which needed Julia's prod to deal with my shipment.
Report
A CHINESE WATER DROPPER

Matthew
Wilton Manors, FL

Sep 02, 2023
Super!!!
Very easy to work with, shipping was a breeze and communication as easy as pie!!!
Report
A 19TH CENTURY STYLE DUTCH SILVER TRAVEL CANDLESTICK

Francesco
Polanco Ii Sección, MX

Jul 04, 2023
happy customer!
Always a pleasure to deal with you
Report
AN EDWARDIAN SILVER DOUBLE SOVEREIGN CASE

Leslie
Oak Park, IL

Jun 10, 2023

William
Springfield, VA

Jun 08, 2023

Lum
Singapore, SG

May 19, 2023
Thumb Up
1st time dealing with this Auction House and the Service render by the Staffs is Outstanding & Excellent. Definitely will come back to support this Auction House. Thanks
Report
A 'GOLD SHELL' ROLEX OYSTER PERPETUAL DATE WATCH

Thomas
Marine City, MI

May 10, 2023
A SET OF FOUR DICE

Maria
Athabasca, CA

Oct 20, 2022
excellent
excellent
Report
FIVE UNMOUNTED CAMEOS

DAVID
Ripon, GB

Sep 22, 2022
A RARE PAIR OF MEXICAN CAST SILVER CANDLESTICKS, CIRCA 1800-1810

zhou
Dalian, CN

Sep 04, 2022
good items
may trust friend
Report
Elstob Auctioneers logo
Elstob & ElstobSep 06, 2022
Thank you for the positive feedback and we look forward to working with you again very soon.
AN EDWARD VII 1907 FULL SOVEREIGN

Brad
Dayton, OH

Jun 30, 2022
Seemed unsure of dealing with US buyers
I received the invoice promptly, but there was no way to pay online. When I told them I was an overseas buyer (which they already knew), they sent me a link where I could pay online. Shipping was handled by an outside company who charged a stupid amount for such a small item. But, I had no choice, so I paid it. All in all, an average experience.
Report
Elstob Auctioneers logo
Elstob & ElstobSep 06, 2022
Hi Brad We have since set-up our own payment portal and shipping service which should make the process for overseas buyers much smoother.
ARCHIBALD KNOX (1864-1933) FOR LIBERTY & CO, A TUDRIC PEWTER DISH, NO.0231, circular, cast in low re

Shayna
Brookfield, CT

May 26, 2022
Good communication but descriptions are a bit misleading
Everything was mostly good, but I feel that they shouldn't be saying that they believe something may test as gold unless they have really had someone test it. Unfortunately most items I've seen sold by this company that have that in the description arrive VERY CLEARLY gold plated with extremely tell-tale signs that anyone would know without needing to be an expert. Better to not say anything about gold purity if you haven't actually tested it.
Report
Elstob Auctioneers logo
Elstob & ElstobMay 30, 2022
Dear Shayna Thank you for your review and for expressing your concerns to us. We choose not to acid test items as a business because these items are not our property. Testing pieces can cause damage which we avoid on behalf of our vendors. The phrase “… not hallmarked or stamped but in our opinion would test as …” is only used if we are confident in our professional opinion that the item is indeed made of gold or another precious metal. Should there be any doubt, this phrase is omitted. If an item is purchased and is later found to be not as described, we will always take the appropriate measures to rectify the mistake; this includes offering a full refund or an alternative agreement made to the purchaser’s satisfaction. We have had very few instances of items being returned after being found not to be the metal supposed. Should this have been the case with your first purchase, we would have been happy to address it if you had reached out directly to us.
A MOONSTONE NECKLACE, oval moonstones in high claw settings spaced by tied hoop links. 39cm long, 33

burton
Pound Ridge, NY

May 04, 2022
Bought with the highest level of trust.
Completely reliable and completely trustworthy.
Report
A LIBERTY & CO TUDRIC PEWTER AND ENAMEL LARGE BOWL, PROBABLY DESIGNED BY OLIVER BAKER, no. 01129, th

burton
Pound Ridge, NY

Dec 30, 2021
Each time I purchase is perfect in every way.
Whenever I see an item offered, I relax knowing that it all will go well
Report

burton
Pound Ridge, NY

Nov 13, 2021
This experience would not be able to be improved; it should be a model for all auction houses
Should be a model for all auction houses.
Report
ARCHIBALD KNOX (1864-1933) FOR LIBERTY & CO, A TUDRIC

Nicole
San Jose, CA

Oct 18, 2021
A 9CT GOLD BAND RING, hallmarked Birmingham 1937, ring

burton
Pound Ridge, NY

Sep 12, 2021
Condition was just as represented
Knowing what I know, I would happily purchase more in the future; nice and easy in every way.
Report
Elstob Auctioneers logo
Elstob & ElstobSep 15, 2021
Thank you for your kind words.
ARCHIBALD KNOX (1864-1933), A LIBERTY & CO TUDRIC

Lynn
Port Orchard, WA

Aug 07, 2021
Unreliable auction house
I won a lot that they claimed was sold to me in a clerking error. When I looked at their history I found this was the third time they "sold" this lot on live auctioneers in the last few months. I don't know what is going on here but it's strange. They would not respond to me until I asked for help from live auctioneers support.
Report
Elstob Auctioneers logo
Elstob & ElstobAug 08, 2021
As I explained in my email to you a few days ago, there was a mistake in the clerking. Many of our clerks are still working remotely due to COVID so they rely on a video/sound feed. Reserves are kept strictly confidential so the clerk does not always know when something has not met reserve. I am sorry you feel disappointed but we can only act upon our clients instructions. David Elstob
A VICTORIAN DIAMOND CRESCENT BROOCH, three rows of

shih-kang
Taipei City, TW

Jul 14, 2021
Good communication.
Please provide smooth payment method and offer in house shipping.
Report

Marc
Woodstock, NY

Jul 14, 2021
Customer Service Lacking
Due to a very recent immediate death in my family and dealing with that anguish and funeral arrangements, I contacted them directly on several occasions and asked to remove the dispute and remove me from following up on my winning bid. I also contacted LiveAuctioneers, so although they eventually changed directon, they informed me that they would not remove the dispute and that I should have proceeded with this purchase.. Truly unbelievable, when the person passed away that was to take ownership.
Report
AN EMERALD AND DIAMOND BAR BROOCH, of slightly

Joel
Aventura, FL

Jun 09, 2021
Professional and Pleasant to do business with!!!
I was a little hesitant to be bidding on an item from Europe with everything going on. However, i was pleasantly surprised at how professional Elstob & Elstob was. Their recommended shipping partner packed the items with great care and the items arrived here in the U. S. before other items I had purchased locally. I look forward to doing business with them again in the future.
Report
A SILVER-PLATED ICE BUCKET, of two-handled cylindrical

Richard
London, CA

Apr 22, 2021
A BELLE EPOQUE DIAMOND PENDANT, the small central

Margarita
Manchester, GB

Mar 31, 2021
^ A GRADUATED SET OF THREE SILVER-PLATED MEAT COVERS,

Tony
Chilliwack, CA

Mar 20, 2021

Estefania
Embrach, CH

Feb 05, 2021
Very good Quality!
The rings are amazing! I’m very satisfied! The recommended shipping agency was very helpful and uncomplicated! Will buy again!
Report
AN ART DECO BLUE ZIRCON AND DIAMOND RING, a round-cut

KENNETH
Lancaster, PA

Feb 05, 2021
A SILVER CHRONOGRAPH POCKET WATCH, the white enamel

Valyi
Noszvaj, HU

Dec 28, 2020
scammer
Elstob and Elstob are a scammer. The Zsolnay vase they offered was damaged and restored. This was not mentioned in the description, this fact was postponed. Unfortunately, I only noticed it after the auction, after a closer look at the photos. I signaled the error, but they were still outraged and threatened me!!!: "You thought something 150 years old would be flawless? Thank you for informing us of your intentions. We will instruct messrs Daniels Silverman in recover the debt for us, as per our terms and conditions. You should be aware that their fee, as per our terms and conditions, will be added to your invoice amount."
Report

Don
Yachats, OR

Dec 21, 2020
Shipping was a nightmare; only the outstanding customer service of Wendy Jemison made it work
Terrific customer service
Report

Ronald
Pompano Beach, FL

Nov 28, 2020

B.
Amsterdam, NL

Nov 20, 2020

Mikael
Los Angeles, CA

Sep 12, 2020
Wonderful auction house
Made everything very easy, rug was stunning.
Report

Deborah
Aiken, SC

Aug 03, 2020
A FRENCH SILVER AND PORCELAIN MENU HOLDER  by Risler &

Kimberly
Pecatonica, IL

Jul 01, 2020

Brunner
Roth, DE

Apr 15, 2020

Jamie
Clonmel, IE

Dec 27, 2019
A GENTS 18ct GOLD AUDEMARS PIGUET STRAP WATCH. Circular

Kenneth
Tinley Park, IL

Oct 12, 2019
High Quality Auction House
My first time bidding with Elstob & Elstob was a great experience. Very professional, item I purchased was exactly as described. Very professional Staff helped me with Shipping and Auction Information. Their Shipping Partner was also very reliable. Package arrived in good order. Hope to do business with in the future Kenneth C. USA
Report

Arthur
Columbus, OH

Oct 11, 2019

Matthew
ELY, GB

Oct 11, 2019

Robert
Billings, MT

Apr 23, 2019

Jerzy
Warszawa, PL

Apr 14, 2019
View:
50
TOP